IT Specialist I
Redmond, OR Redmond, OR $19.
00 - $24.
93 an hour $19.
00 - $24.
93 an hour 2 days ago 2 days ago 2 days ago Job
Summary:
The IT Support Specialist I provide support to BestCare staff for a distributed PC/networking environment, including assistance with user general software and hardware questions and needs, tracking incidents and requests for IT support to trouble-shoot, identify and resolve or refer problems according to Health Informatics Director and company protocols.
Essential Functions and
Responsibilities:
1.
Serve as primary contact and/or liaison between Velox and BestCare staff needs.
2.
Initiate new access to BestCare equipment, networks, applications, and technology.
Discontinue all employee access upon separation of employment.
3.
Provides Tier I technical, operational, and training support to users either by telephone, email, virtual, or in person hardware and software systems.
4.
Tracks and maintain documentation of support service according to protocol.
5.
Works with Health Informatics Director and Velox to support on-site networks and server needs.
6.
Resolves technical issues timely based on urgency and/or priority.
7.
Completes access, changes, and troubleshooting to include (but not limited to):
a.
Active Directory (AD) access and changes b.
AD password resets c.
Device and equipment management d.
Network connectivity e.
Microsoft Teams access f.
Remote functionality and internal security set-up g.
EHR Software 8.
Follows up on any unresolved user problems, outstanding trouble calls, or other areas of concern will be escalated to the Director or Velox for further analysis and support.
9.
Receiving equipment deliveries from vendors, maintaining inventory and accounting for deliveries, assisting with updating equipment records and imaging systems.
10 Assists with preparing equipment and delivery to BestCare locations.
11 Assists in procurement of supplies and equipment as directed.
12 Helps develop/maintain documentation protocols and workflows to support staff.
13 Communicates and supports the creation of a ticketing system and user agreements for the distribution and collection of equipment.
14 Adheres to company policies, procedures, and business ethics.
Experience and Education Requirements:
High School Diploma or GED required; Associates Degree in related field preferred Experience providing basic operating system and application support to users preferred Knowledge, Skills and Abilities:
High proficiency in Office 365 basic operating systems.
Knowledge of and skills in PCs/large networks.
Strong prioritization skills, follow-through, and excellent attention to detail required.
Strong time management skills.
Demonstrated ability to communicate technical information to audiences of varied levels of technical knowledge and to provide quality service Ability to remain calm and flexible while working Knowledge and experience in verbal and written communication in a professional setting.
Excellent interpersonal and communication skills working with a diverse population of employees.
Ability to maintain absolute confidentiality.
Ability to be a team player and promote positive working relationships.
Ability to exhibit a sense of urgency and prioritization of work and assignments, as appropriate.
Able and willing to travel between business locations as needed.
Tools and Equipment Used:
Must have competency in using a computer for word-processing, data base and internet usage.
Must be able to operate usual office equipment, such as fax, telephone, and photocopy machine.
Must have a current and valid Oregon driver license.
Physical Demands:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job, the employee is regularly required to reach with hands and arms.
The employee is frequently required to stand, walk, and use hands to handle, feel or operate objects or controls.
The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear.
The employee must occasionally lift and/or move up to twenty (20) pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the employee to dress in a professional manner that meets the standards for professional employees in Central Oregon.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $24.
93 an hour $19.
00 - $24.
93 an hour 2 days ago 2 days ago 2 days ago Job
Summary:
The IT Support Specialist I provide support to BestCare staff for a distributed PC/networking environment, including assistance with user general software and hardware questions and needs, tracking incidents and requests for IT support to trouble-shoot, identify and resolve or refer problems according to Health Informatics Director and company protocols.
Essential Functions and
Responsibilities:
1.
Serve as primary contact and/or liaison between Velox and BestCare staff needs.
2.
Initiate new access to BestCare equipment, networks, applications, and technology.
Discontinue all employee access upon separation of employment.
3.
Provides Tier I technical, operational, and training support to users either by telephone, email, virtual, or in person hardware and software systems.
4.
Tracks and maintain documentation of support service according to protocol.
5.
Works with Health Informatics Director and Velox to support on-site networks and server needs.
6.
Resolves technical issues timely based on urgency and/or priority.
7.
Completes access, changes, and troubleshooting to include (but not limited to):
a.
Active Directory (AD) access and changes b.
AD password resets c.
Device and equipment management d.
Network connectivity e.
Microsoft Teams access f.
Remote functionality and internal security set-up g.
EHR Software 8.
Follows up on any unresolved user problems, outstanding trouble calls, or other areas of concern will be escalated to the Director or Velox for further analysis and support.
9.
Receiving equipment deliveries from vendors, maintaining inventory and accounting for deliveries, assisting with updating equipment records and imaging systems.
10 Assists with preparing equipment and delivery to BestCare locations.
11 Assists in procurement of supplies and equipment as directed.
12 Helps develop/maintain documentation protocols and workflows to support staff.
13 Communicates and supports the creation of a ticketing system and user agreements for the distribution and collection of equipment.
14 Adheres to company policies, procedures, and business ethics.
Experience and Education Requirements:
High School Diploma or GED required; Associates Degree in related field preferred Experience providing basic operating system and application support to users preferred Knowledge, Skills and Abilities:
High proficiency in Office 365 basic operating systems.
Knowledge of and skills in PCs/large networks.
Strong prioritization skills, follow-through, and excellent attention to detail required.
Strong time management skills.
Demonstrated ability to communicate technical information to audiences of varied levels of technical knowledge and to provide quality service Ability to remain calm and flexible while working Knowledge and experience in verbal and written communication in a professional setting.
Excellent interpersonal and communication skills working with a diverse population of employees.
Ability to maintain absolute confidentiality.
Ability to be a team player and promote positive working relationships.
Ability to exhibit a sense of urgency and prioritization of work and assignments, as appropriate.
Able and willing to travel between business locations as needed.
Tools and Equipment Used:
Must have competency in using a computer for word-processing, data base and internet usage.
Must be able to operate usual office equipment, such as fax, telephone, and photocopy machine.
Must have a current and valid Oregon driver license.
Physical Demands:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job, the employee is regularly required to reach with hands and arms.
The employee is frequently required to stand, walk, and use hands to handle, feel or operate objects or controls.
The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear.
The employee must occasionally lift and/or move up to twenty (20) pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the employee to dress in a professional manner that meets the standards for professional employees in Central Oregon.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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