Dispatcher/Customer Service Representative
Redmond, OR Redmond, OR Full-time Full-time $45,000 - $50,000 a year $45,000 - $50,000 a year Location:
Stayton OR Compensation:
up to $50k annually Position Summary / Purpose Create high levels of customer satisfaction by establishing collaborative relationships among the project teams and sub-contractors, resolving issues with customers and promoting a collaborative and rapidly responding team.
Assist in the tracking, support and facilitation of the timely and profitable delivery of all services required to quickly return customer's property to pre-loss condition.
Principle Duties and Responsibilities Take incoming calls from customers in order to address questions, concerns and lead them through the loss process Support, facilitate and coordinate the work of mitigation teams Provide timely project status updates to Project Managers, sub-contractors, adjusters, customers, and referral sources Collect daily production site reports & follow up job activities daily Assist with creating Mitigation and EMS services bids Gather supporting documentation for building estimates Purchase materials and schedule deliveries as needed Maintain customer information in PJM database Conduct post project calls to ensure services were provided well and customer is satisfied Additional Duties and Responsibilities Maintain project files Attend company meetings Support CE / Venues Decision Rights and Authority Schedule delivery of materials from external vendors Establish daily production schedules Working Relationships and Scope Establishes collaborative relationships among project and constituent groups Coordinates with Marketing for follow-up and job evaluation with customers Coordinates with customer and administration function for timely collection of project payment Performance Competencies Oral Communication - The individual speaks clearly and persuasively in positive or negative situations.
Effective in one-on-one and small group situations.
Adaptable and able to think on his/her feet.
Able to effectively communicate with customers in understandable terms.
Written Communication - Writes clear, precise, well organized letters and emails.
The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar.
Is able to read and interpret written information.
Team Building - Achieves cohesion and effective team spirit with peers, subordinates and subcontractors.
Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied.
Shares credit for accomplishments.
Planning & Organizing - Has the ability to see the overall job from start to finish.
Understanding the steps to be taken, resources and time required, can effectively create a timeline for the job.
Coordinates plans with other managers.
Customer Focus - Combines empathy for customer's situation with time and budget constraints to effectively manage and exceed customer's expectations.
Technology - Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed.
Effectively uses communication devices and technology to collect, review and forward field activity reporting.
Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday On call Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Stayton OR Compensation:
up to $50k annually Position Summary / Purpose Create high levels of customer satisfaction by establishing collaborative relationships among the project teams and sub-contractors, resolving issues with customers and promoting a collaborative and rapidly responding team.
Assist in the tracking, support and facilitation of the timely and profitable delivery of all services required to quickly return customer's property to pre-loss condition.
Principle Duties and Responsibilities Take incoming calls from customers in order to address questions, concerns and lead them through the loss process Support, facilitate and coordinate the work of mitigation teams Provide timely project status updates to Project Managers, sub-contractors, adjusters, customers, and referral sources Collect daily production site reports & follow up job activities daily Assist with creating Mitigation and EMS services bids Gather supporting documentation for building estimates Purchase materials and schedule deliveries as needed Maintain customer information in PJM database Conduct post project calls to ensure services were provided well and customer is satisfied Additional Duties and Responsibilities Maintain project files Attend company meetings Support CE / Venues Decision Rights and Authority Schedule delivery of materials from external vendors Establish daily production schedules Working Relationships and Scope Establishes collaborative relationships among project and constituent groups Coordinates with Marketing for follow-up and job evaluation with customers Coordinates with customer and administration function for timely collection of project payment Performance Competencies Oral Communication - The individual speaks clearly and persuasively in positive or negative situations.
Effective in one-on-one and small group situations.
Adaptable and able to think on his/her feet.
Able to effectively communicate with customers in understandable terms.
Written Communication - Writes clear, precise, well organized letters and emails.
The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar.
Is able to read and interpret written information.
Team Building - Achieves cohesion and effective team spirit with peers, subordinates and subcontractors.
Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied.
Shares credit for accomplishments.
Planning & Organizing - Has the ability to see the overall job from start to finish.
Understanding the steps to be taken, resources and time required, can effectively create a timeline for the job.
Coordinates plans with other managers.
Customer Focus - Combines empathy for customer's situation with time and budget constraints to effectively manage and exceed customer's expectations.
Technology - Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed.
Effectively uses communication devices and technology to collect, review and forward field activity reporting.
Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday On call Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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