Epic Analyst
Redmond, OR Redmond, OR Full-time Full-time Estimated:
$46.
3K - $58.
6K a year Estimated:
$46.
3K - $58.
6K a year This position is eligible for a $5,000 loyalty bonus! Loyalty bonuses paid out in installments.
Pay Scale:
DOE JOB
Summary:
The EHR Support Specialist I provides support to BestCare staff in EHR (electronic health record) activities, modules, workflows and troubleshooting the system.
This role will document workflows and recommend workflow standards within the system, tracking incidents and requests for IT support to trouble-shoot, identify and resolve or refer problems according to Health Informatics Director and company protocols.
Essential Functions:
Serves as primary contact and/or liaison between EHR and BestCare staff needs; Maintains user life cycle with access to EHR and other clinical applications.
Discontinues all employee access upon separation of employment.
Provides technical, operational, and training support to users by telephone, email, virtual, or in person; Plans, analyzes, designs, and modifies EHR software applications, including encoding, testing, communicating with leadership to implement recommended improvements; Works with Health Informatics Director and EHR to provide system improvements; Tracks issues and follows SLA's to trouble-shoot, identify and resolve or refer problems according to Health Informatics Director and company protocols; Resolves issues timely based on urgency and/or priority; Works with IT Support Specialist(s) to support overlapping technology issues; Addresses any unresolved user problems, outstanding trouble calls, or other areas of concern that need to be escalated to the Health Informatics Director for further analysis and support.
ORGANIZATIONAL
Responsibilities:
Performs work in alignment with the BestCare's mission, vision, values; Maintains strict confidentiality as appropriate and required by this position; Supports the organization's commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals; Strives to meet annual Program/Department and personal goals in support of the organization's strategic goals; Adheres to the organization's Code of Conduct, Business Ethics, Confidentiality, and all other policies, procedures, and other relevant compliance needs; Completes training assignments timely and satisfactorily; Works independently as well as participates as a positive, collaborative team member.
Performs other organizational duties as needed.
Qualifications:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
High School Diploma (or equivalent); Associates Degree in related field preferred; Experience providing application support to users, specifically electronic health records required.
LICENSES AND CERTIFICATIONS:
Must have a valid and current Oregon Driver License, a reliable vehicle and adequate insurance coverage REQUIRED COMPETENCIES:
Must have demonstrated competency or ability to attain competency within a reasonable period for each of the following:
High proficiency in MS Office 365 basic operating systems Knowledge of and proficiency with electronic health records in healthcare settings Strong prioritization skills, follow-through and excellent attention to detail required Ability to maintain absolute confidentiality.
Strong time management and prioritization skills Ability to communicate technical information to audiences of varied levels of technical knowledge and to provide quality service Ability to remain calm and flexible while working Excellent interpersonal and communication skills (oral and written) in a professional setting and working with a diverse, multi-cultural population of employees Ability to exhibit a sense of urgency and prioritization of work and assignments, as appropriate.
Ability and willingness to travel between business locations as needed.
Strong customer service skills and demonstrate a positive, solution-oriented focus PREFERRED:
Bi-lingual in English/Spanish a plus TOOLS AND EQUIPMENT USED:
Computer/laptop, copy/fax/scanning machines, printers, telephone or multiline phone.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
The work environment is multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the employee to dress in a professional manner that meets the standards for professional attire in Central Oregon.
Other conditions/demands include:
Primarily indoors (95%) Must wear required Personal Protective Equipment (PPE) Prolonged periods sitting at a desk and working on a computer, with occasional standing and walking Exerts force or lifts/carries up to 10-20 pounds at times Continuous use of arms, wrists, hands to perform repetitive tasks/motions Occasional grasping/squeezing and reaching below shoulder-level Must be able to hear alarms/telephone/audio/normal speaking voice o Must have clarity of vision:
Near (.
Estimated Salary: $20 to $28 per hour based on qualifications.
$46.
3K - $58.
6K a year Estimated:
$46.
3K - $58.
6K a year This position is eligible for a $5,000 loyalty bonus! Loyalty bonuses paid out in installments.
Pay Scale:
DOE JOB
Summary:
The EHR Support Specialist I provides support to BestCare staff in EHR (electronic health record) activities, modules, workflows and troubleshooting the system.
This role will document workflows and recommend workflow standards within the system, tracking incidents and requests for IT support to trouble-shoot, identify and resolve or refer problems according to Health Informatics Director and company protocols.
Essential Functions:
Serves as primary contact and/or liaison between EHR and BestCare staff needs; Maintains user life cycle with access to EHR and other clinical applications.
Discontinues all employee access upon separation of employment.
Provides technical, operational, and training support to users by telephone, email, virtual, or in person; Plans, analyzes, designs, and modifies EHR software applications, including encoding, testing, communicating with leadership to implement recommended improvements; Works with Health Informatics Director and EHR to provide system improvements; Tracks issues and follows SLA's to trouble-shoot, identify and resolve or refer problems according to Health Informatics Director and company protocols; Resolves issues timely based on urgency and/or priority; Works with IT Support Specialist(s) to support overlapping technology issues; Addresses any unresolved user problems, outstanding trouble calls, or other areas of concern that need to be escalated to the Health Informatics Director for further analysis and support.
ORGANIZATIONAL
Responsibilities:
Performs work in alignment with the BestCare's mission, vision, values; Maintains strict confidentiality as appropriate and required by this position; Supports the organization's commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals; Strives to meet annual Program/Department and personal goals in support of the organization's strategic goals; Adheres to the organization's Code of Conduct, Business Ethics, Confidentiality, and all other policies, procedures, and other relevant compliance needs; Completes training assignments timely and satisfactorily; Works independently as well as participates as a positive, collaborative team member.
Performs other organizational duties as needed.
Qualifications:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
High School Diploma (or equivalent); Associates Degree in related field preferred; Experience providing application support to users, specifically electronic health records required.
LICENSES AND CERTIFICATIONS:
Must have a valid and current Oregon Driver License, a reliable vehicle and adequate insurance coverage REQUIRED COMPETENCIES:
Must have demonstrated competency or ability to attain competency within a reasonable period for each of the following:
High proficiency in MS Office 365 basic operating systems Knowledge of and proficiency with electronic health records in healthcare settings Strong prioritization skills, follow-through and excellent attention to detail required Ability to maintain absolute confidentiality.
Strong time management and prioritization skills Ability to communicate technical information to audiences of varied levels of technical knowledge and to provide quality service Ability to remain calm and flexible while working Excellent interpersonal and communication skills (oral and written) in a professional setting and working with a diverse, multi-cultural population of employees Ability to exhibit a sense of urgency and prioritization of work and assignments, as appropriate.
Ability and willingness to travel between business locations as needed.
Strong customer service skills and demonstrate a positive, solution-oriented focus PREFERRED:
Bi-lingual in English/Spanish a plus TOOLS AND EQUIPMENT USED:
Computer/laptop, copy/fax/scanning machines, printers, telephone or multiline phone.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
The work environment is multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the employee to dress in a professional manner that meets the standards for professional attire in Central Oregon.
Other conditions/demands include:
Primarily indoors (95%) Must wear required Personal Protective Equipment (PPE) Prolonged periods sitting at a desk and working on a computer, with occasional standing and walking Exerts force or lifts/carries up to 10-20 pounds at times Continuous use of arms, wrists, hands to perform repetitive tasks/motions Occasional grasping/squeezing and reaching below shoulder-level Must be able to hear alarms/telephone/audio/normal speaking voice o Must have clarity of vision:
Near (.
Estimated Salary: $20 to $28 per hour based on qualifications.
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