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Part-Time Sr. Customer Assistance Representative

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
This position pays $12/hour and is for our Redmond Airport location. The address is:2522 SE Jessie Butler Circle. Redmond, OR 97756.
Apart from religious observation, must be able to work one of the following schedules:
+ Sunday: Off
+ Monday: 7:30am-4pm
+ Tuesday: 7:30am-4pm
+ Wednesday: 7:30am-4pm
+ Thursday: Off
+ Friday: Off
+ Saturday: Off
OR
+ Sunday: 7:30am-4pm
+ Monday: Off
+ Tuesday: Off
+ Wednesday: Off
+ Thursday: Off
+ Friday: 7:30am-4pm
+ Saturday: 7:30am-4pm
+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
+ Meet and greet customers in a friendly and timely manner
+ Provide directions and general assistance
+ Assist to assess condition of rental upon return
+ Process returns
+ Understand and communicate rental terms and conditions, vehicle features and other services
+ Sell optional protection products, upgrades, fuel options and other additional equipment
+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed
+ Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
+ Must be at least 18 years old
+ High school diploma or GED equivalent required
+ Some college preferred
+ Must have at least 1 year prior customer service retail or administrative support experience
+ Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
+ No drug or alcohol related conviction on driving record in the past 5 years
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Street 2: Bend/Redmond
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2018-255014


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